Lowongan Kerja Guest Experience Manager Eco Luxury Resort Ubud High and Low Headhunters Terbaru di Gianyar

Info Terbaru Lowongan Kerja Guest Experience Manager Eco Luxury Resort Ubud Gianyar September 2026 di High and Low Headhunters. Salam Sukses buat kawan-kawan yang sedang berburu pekerjaan. Semoga tidak menyerah untuk mencari pekerjaan yang pas dengan spesialisasi Anda. Memang kadang mencari pekerjaan yang cocok sangatlah susah di tahun 2026 ini. Pada kesempatan ini admin akan memberikan informasi Lowongan Kerja Guest Experience Manager Eco Luxury Resort Ubud Gianyar September 2026 di High and Low Headhunters. Berikut ini informasi lebih rinci mengenai Lowongan Kerja Guest Experience Manager Eco Luxury Resort Ubud Gianyar September 2026 High and Low Headhunters.

Lowongan Kerja Guest Experience Manager Eco Luxury Resort Ubud Gianyar September 2026 High and Low Headhunters

Berikut ini adalah deskripsi kerja yang harus Anda penuhi untuk mengisi Lowongan Kerja Guest Experience Manager Eco Luxury Resort Ubud Gianyar September 2026 High and Low Headhunters yang dibuka pada bulan September 2026 ini:

One of Bali’s 5* eco-luxury resorts (<30 keys) are looking for a Guest Experience Manager to join their team immediately.

The ideal Guest Experience Manager is a warm, highly attentive, and service-driven hospitality leader who thrives on creating meaningful and memorable guest moments. They naturally connect with people, anticipate needs before they arise, and maintain a calm, solution-oriented presence even in challenging situations.

They are passionate about elevating guest satisfaction, skilled at managing and coaching teams, and proactive in improving systems and service standards. With strong communication skills and a deep understanding of luxury service, this candidate embodies empathy, professionalism, and genuine hospitality in every interaction.

Requirements:

• Open for local candidates.
• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Previous experience in guest relations, front office, customer service, or a hospitality supervisory/management role.
• Outstanding communication and interpersonal skills.
• Strong problem-solving ability and a calm approach to guest issues.
• Proven leadership and team motivation capabilities.
• High emotional intelligence and excellent guest rapport-building skills.
• Proficiency in CRM, PMS, and hospitality-related systems.
• Strong organisational skills and attention to detail.
• Warm, approachable, and guest-focused demeanor.
• Passionate about delivering exceptional guest experiences.
• Proactive, resourceful, and committed to continuous improvement.
• Flexible to work evenings, weekends, and holidays based on guest needs.
• Professional appearance and high ethical standards.

Responsibilities:

• Act as the primary point of contact for guests, responding promptly and professionally to inquiries, requests, and concerns.
• Proactively engage with guests to anticipate needs and exceed their expectations throughout their stay.
• Ensure personalised, thoughtful touches such as customised welcome amenities and special arrangements.
• Oversee seamless check-in and check-out processes.
• Coordinate with Front Office, Housekeeping, and other teams to ensure smooth guest transitions.
• Implement systems and processes that enhance guest flow and reduce wait times.
• Collect guest feedback through surveys, reviews, and direct communication.
• Analyse trends to identify service gaps and improvement opportunities.
• Develop and implement corrective actions and experience enhancement strategies.
• Facilitate room upgrades, celebrations, personalised experiences, and special arrangements.
• Work cross-departmentally to ensure requests are fulfilled accurately and promptly.
• Organise guest activities, events, excursions, or resort experiences that boost engagement and guest satisfaction.
• Address guest complaints or conflicts with empathy, professionalism, and tact.
• Mediate between guests and staff to resolve issues while preserving guest satisfaction.
• Empower staff with tools and training for effective service recovery.
• Develop programs that increase guest engagement, loyalty, and repeat visitation.
• Enhance guest touchpoints with memorable experiences aligned with the resort’s brand identity.
• Conduct regular inspections of guest rooms, public areas, and amenities to ensure cleanliness and maintenance meet brand standards.
• Take proactive action to fix issues or coordinate with relevant departments for timely resolution.
• Lead, mentor, and motivate the Guest Experience team to deliver exceptional service.
• Conduct ongoing training on customer service, communication, problem-solving, and brand standards.
• Promote a positive, guest-centric work environment.

Benefits:

• Competitive base salary + BPJS + THR

Job Type: Full-time

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