Lowongan Kerja Managed Service Manager Devoteam Terbaru di Jakarta

Info Terbaru Lowongan Kerja Managed Service Manager Jakarta September 2025 di Devoteam. Salam Sukses bagi agan yang sedang membutuhkan pekerjaan. Semoga tidak berhenti untuk mencari pekerjaan yang pas dengan spesialisasi Anda. Memang kadang mencari pekerjaan yang cocok sangatlah tidak gampang di tahun 2025 ini. Pada kesempatan ini admin akan memberikan informasi Lowongan Kerja Managed Service Manager Jakarta September 2025 di Devoteam. Berikut ini info lebih detail mengenai Lowongan Kerja Managed Service Manager Jakarta September 2025 Devoteam.

Lowongan Kerja Managed Service Manager Jakarta September 2025 Devoteam

Berikut ini adalah ketentuan yang harus Anda penuhi untuk memenuhi Lowongan Kerja Managed Service Manager Jakarta September 2025 Devoteam yang dibuka pada 11 April 2025 ini:

A Managed Services Manager plays a critical role in ensuring the smooth delivery and ongoing optimization of IT services to clients. Here's a breakdown of the typical job description:

Core Responsibilities:

• Service Delivery Management:
  • Oversee the day-to-day operations of managed service contracts.
  • Ensure service level agreements (SLAs) are met or exceeded.
  • Monitor service performance, identify trends, and implement proactive measures.
  • Manage incident, problem, and change management processes.
  • Coordinate with technical teams to resolve complex issues.
• Client Relationship Management:
  • Act as the primary point of contact for managed service clients.
  • Build and maintain strong client relationships.
  • Conduct regular service review meetings with clients.
  • Address client concerns and ensure client satisfaction.
  • Identify opportunities for upselling and cross-selling additional services.
• Team Leadership and Management:
  • Lead and manage a team of managed service engineers and technicians.
  • Provide guidance, mentorship, and support to team members.
  • Assign tasks, monitor performance, and provide feedback.
  • Develop and implement training programs to enhance team skills.
  • Ensure proper staffing levels and resource allocation.
• Process Improvement and Optimization:
  • Develop and implement best practices for managed service delivery.
  • Identify areas for process improvement and automation.
  • Implement and maintain service management tools and systems.
  • Ensure compliance with industry standards and regulations.
  • Create and maintain service documentation and knowledge base.
• Financial Management:
  • Manage the budget for managed service contracts.
  • Track service costs and identify cost-saving opportunities.
  • Ensure accurate billing and invoicing.
  • Forecast resource requirements and manage capacity planning.
• Reporting and Analysis:
  • Generate regular reports on service performance and client satisfaction.
  • Analyze service data to identify trends and areas for improvement.
  • Present reports to senior management and clients.
  • Use data to drive informed decision-making.

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in managed services management, preferably in an IT consulting environment.
• Strong understanding of IT infrastructure, networking, and security.
• Experience with service management tools and systems (e.g., ServiceNow, ConnectWise, etc.).
• Excellent communication, interpersonal, and client management skills.
• Strong leadership and team management skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and analytical skills.
• ITIL certification is often preferred.
• Project management experience is a plus.

Key Attributes:

• Customer-focused
• Results-oriented
• Proactive and organized
• Strong attention to detail
• Ability to work independently and as part of a team.

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