Lowongan Kerja Strategy Operations Customer Service Project SEVEN Retail Terbaru di Jakarta

Info Terbaru Lowongan Kerja Strategy Operations Customer Service Project Jakarta Januari 2026 di SEVEN Retail. Salam Sejahtera untuk kawan-kawan yang sedang membutuhkan pekerjaan. Semoga tidak menyerah untuk mencari pekerjaan yang pas dengan keinginan Anda. Memang kadang mencari pekerjaan yang cocok sangatlah sulit di tahun 2026 ini. Pada kesempatan ini admin akan memberikan info Lowongan Kerja Strategy Operations Customer Service Project Jakarta Januari 2026 di SEVEN Retail. Berikut ini informasi lebih rinci mengenai Lowongan Kerja Strategy Operations Customer Service Project Jakarta Januari 2026 SEVEN Retail.

Lowongan Kerja Strategy Operations Customer Service Project Jakarta Januari 2026 SEVEN Retail

Berikut ini adalah ketentuan yang harus Anda penuhi untuk mengisi Lowongan Kerja Strategy Operations Customer Service Project Jakarta Januari 2026 SEVEN Retail yang dibuka pada 1 Oktober 2025 ini:

Job Responsibilities:

1. Drive Operational Excellence Projects

• Design, manage, and implement high-impact nationwide projects in the area of Customer & Doctor Experience (CXDX).

• Ensure projects are delivered on time, aligned with targets, and generate measurable outcomes.

2. Support CX & DX Initiatives

• Provide support for ongoing Customer Experience (CX) and Doctor Experience (DX) initiatives.

• Maintain service excellence standards and ensure continuous improvements that drive customer satisfaction, retention, and referrals.

3. Monitoring & Reporting

• Track project implementation progress, identify risks, and recommend mitigation plans.

• Prepare business reports, monitor key metrics (NPS, CSAT, complaint rate, retention), and deliver data-driven improvement recommendations.

4. Stakeholder Collaboration

• Collaborate with cross-functional teams (clinics, operations, marketing, doctors, and management) to ensure successful project and initiative outcomes.

• Act as the liaison to communicate project status, challenges, and results to both internal and external stakeholders.

Job Requirements:

1. Min 1-3 years experience in project management / CEO office / customer experience / customer support / operations excellence / strategy ops

2. S1 from any major

3. Soft skill: Data-driven, Problem solving, Customer oriented, Good communication, Fast learner / generalist

4. Hard skill: Excel / Google Sheet (min. intermediate), (nice to have) customer journey design

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