Lowongan Kerja Front Office Manager Marriott International, Inc Terbaru di Surabaya

Info Terbaru Lowongan Kerja Front Office Manager Surabaya November 2026 di Marriott International, Inc. Selamat Siang bagi sobat yang sedang membutuhkan pekerjaan. Semoga tidak menyerah untuk mencari pekerjaan yang cocok dengan impian Anda. Memang kadangkala mencari pekerjaan yang pas sangatlah tidak gampang di tahun 2026 ini. Pada kesempatan ini admin akan memberikan informasi Lowongan Kerja Front Office Manager Surabaya November 2026 di Marriott International, Inc. Berikut ini info lebih detail mengenai Lowongan Kerja Front Office Manager Surabaya November 2026 Marriott International, Inc.

Lowongan Kerja Front Office Manager Surabaya November 2026 Marriott International, Inc

Berikut ini adalah deskripsi kerja yang harus Anda penuhi untuk mengajukan lamaran Lowongan Kerja Front Office Manager Surabaya November 2026 Marriott International, Inc yang dibuka pada 7 Januari 2026 ini:

Additional Information
Job Number26209648
Job CategoryRooms & Guest Services Operations
LocationThe Westin Surabaya, Pakuwon Mall, Surabaya, East Java, Indonesia, 60216
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Hanya calon karyawan yang memenuhi ketentuan di atas yang akan dipanggil untuk melakukan tes selanjutnya. Untuk itu jika Anda berminat dan memenuhi peserta Lowongan Kerja Front Office Manager Surabaya November 2026 Marriott International, Inc di atas, silahkan kirimkan lamaran Anda sebelum tidak berlaku.

Demikian kabar Lowongan Kerja Front Office Manager Surabaya November 2026 Marriott International, Inc yang dapat kami sampaikan. Semoga info lowongan kerja hari ini membantu Anda sekalian yang sedang mencari pekerjaan. Jika Info lowongan kerja di atas tidak cocok dengan pendidikan Anda, tidak ada salahnya untuk membaca info lowongan kerja lainnya di bawah ini. Akhir kata kami ucapkan kam sia sudah mengunjungi website ini, jangan lupa untuk membagikan informasi bermanfaat ini melalui facebook dan twitter. Selamat mencari kerja dan berkarya!

Jika sahabat tertarik mendaftar Lowongan Kerja Front Office Manager Surabaya November 2026 Marriott International, Inc, segera siapkan persyaratan dan dokumen yang dipersyaratkan untuk mendaftar Lowongan Kerja Front Office Manager Surabaya November 2026 Marriott International, Inc tersebut. Silakan klik tombol "Kirim Lamaran" di bawah ini.

  Kirim Lamaran

  Lowongan Kerja Graphic Designer

PT. Usaha Jaya Adiperkasa membutuhkan STAFF DESAIN untuk divisi management, kandidat harus memiliki pengalaman pada bidang desain. Kualifikasi : Wanita/Pria Berpenampilan menarik & rapi. Tanggung

  Lowongan Kerja HR Coordinator Work From Home

Job Description Kami Dari perusahaan MALAYSIA sedang mencari HR Admin (Work From Home) yang mampu bekerja secara remote/daring. FRESH GRADS ARE WELCOME Working Hours: Monday

  Lowongan Kerja SPG MATERIAL BUILDING

Jobdesk: 1. Melakukan penjualan di modern outlet bahan bangunan 2. Memberikan Pelayanan informasi produk kepada pelanggan 3. Mempromosikan dan menjual produk kepada pelanggan 4. Memantau

  Lowongan Kerja Admin Accounting

Kami mencari seorang Admin yang bertanggung jawab untuk administrasi dan keuangan perusahaan, mendukung tim proyek, pembelian bahan, dan memastikan komunikasi yang efektif dan lancar antara

  Lowongan Kerja Keahlian & Kompetensi:

1. Menguasai perangkat lunak CAD 2D/3D, seperti SolidWorks, AutoCAD, atau sejenisnya, serta mampu membaca dan membuat gambar teknik 2. Mahir dalam Microsoft Excel 3. Terbiasa