Lowongan Kerja E Commerce Customer Service Supervisor Mandarin Speaker PT. Sweet Night Innovation Indonesia Terbaru di Jakarta

Info Terbaru Lowongan Kerja E Commerce Customer Service Supervisor Mandarin Speaker Jakarta September 2026 di PT. Sweet Night Innovation Indonesia. Selamat Sore buat agan yang sedang berburu pekerjaan. Semoga tidak nyerah untuk mencari pekerjaan yang pas dengan ijazah Anda. Memang kadangkala mencari pekerjaan yang cocok sangatlah tidak mudah di tahun 2026 ini. Pada kesempatan ini admin akan memberikan info Lowongan Kerja E Commerce Customer Service Supervisor Mandarin Speaker Jakarta September 2026 di PT. Sweet Night Innovation Indonesia. Berikut ini info lebih lengkap mengenai Lowongan Kerja E Commerce Customer Service Supervisor Mandarin Speaker Jakarta September 2026 PT. Sweet Night Innovation Indonesia.

Lowongan Kerja E Commerce Customer Service Supervisor Mandarin Speaker Jakarta September 2026 PT. Sweet Night Innovation Indonesia

Berikut ini adalah ketentuan yang harus Anda penuhi untuk mengajukan lamaran Lowongan Kerja E Commerce Customer Service Supervisor Mandarin Speaker Jakarta September 2026 PT. Sweet Night Innovation Indonesia yang dibuka pada bulan September 2026 ini:

Job Informations

• Work Location: West Jakarta (Jakarta Barat)
• Shift-based schedule; 5 days on, 2 days off. Morning shift: 08:00 – 17:00 (1-hour lunch break). Evening shift: 13:00 – 22:00 (1-hour lunch break).

Job Responsibilities

• Oversee daily customer service operations for the Shopee/TikTok Indonesia team, including online pre-sales text inquiries, customer consultation responses, and routine feedback/rating management.
• Coordinate full-process after-sales handling such as outbound calls in Indonesian, logistics exception follow-ups, returns/exchanges, damaged/wrong item cases, and compensation negotiations; liaise with the local warehouse for after-sales verification, reshipment, and appeals.
• Manage team shift scheduling, daily supervision, script training, and ticket quality review; ensure team members adhere to service standards and promptly address any quality issues.
• Compile daily after-sales data and reports, maintain a log of frequently occurring issues, and continuously optimize service procedures.
• Serve as the bilingual liaison with the Chinese domestic customer service team and management – reporting work data, difficult complaints, and public opinion risks; follow up on complex cases to closure and safeguard store reputation metrics.

Qualifications

• Bachelor’s degree (S1) or above; Indonesian citizen with valid work rights.
• Fluent in Chinese (Mandarin) – both written and spoken (required); native/fluent in Indonesian.
• At least 5 years of customer service experience, with a minimum of 2 years in e-commerce team management (Shopee/TikTok preferred).
• Proficient in Microsoft Office/Google Workspace; familiar with e-commerce seller centers and aggregated chat tools.
• Strong leadership, cross-departmental communication skills, and data analysis capability.

Education:

• S1 (Preferred)

Experience:

• E-Commerce Customer Service Supervisor: 2 years (Preferred)

Language:

• Mandarin (Required)

Work Location: Hybrid remote in Jakarta Raya

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