Lowongan Kerja IT Support Engineer Binar Academy Terbaru di Jakarta

Info Terbaru Lowongan Kerja IT Support Engineer Jakarta Maret 2026 di Binar Academy. Selamat Siang untuk sahabat yang sedang mencari pekerjaan. Semoga tidak putus asa untuk mencari pekerjaan yang sesuai dengan ijazah Anda. Memang terkadang mencari pekerjaan yang pas sangatlah sulit di tahun 2026 ini. Pada kesempatan ini admin akan memberikan info Lowongan Kerja IT Support Engineer Jakarta Maret 2026 di Binar Academy. Berikut ini info lebih rinci mengenai Lowongan Kerja IT Support Engineer Jakarta Maret 2026 Binar Academy.

Lowongan Kerja IT Support Engineer Jakarta Maret 2026 Binar Academy

Berikut ini adalah deskripsi kerja yang harus Anda penuhi untuk melamar Lowongan Kerja IT Support Engineer Jakarta Maret 2026 Binar Academy yang dibuka pada 7 Januari 2026 ini:

About the Role

The IT Support Engineer is responsible for system administration, troubleshooting, issue prioritization, root cause analysis, and escalation in various application environments. This role includes providing first and second-level technical support, contributing to cross-functional company projects, and interacting with software developers, executives, vendors, and other support teams.

Responsibilities

• Resolve technical issues and provide support to stakeholders through the provided help desk tools.
• Assist in monitoring and improving system reliability, stability, and scalability issues to the engineering team.
• Collaborate with the Customer Service team to resolve technical issues and/or provide temporary solutions that cannot be resolved through normal operations.
• Execute and track production support activities according to defined SLAs.
• Ask specific questions to customers to quickly understand the root cause of issues.
• Create technical knowledge documentation.
• Ensure all issues and problems are properly documented.

Requirements

Education

• A degree (Associate/Bachelor’s degree) in Computer Science, Software Engineering, Information Technology, or related fields.

Technical

• At least 1 year of relevant work experience, with at least one year in support, operations, or IT.
• Strong understanding of support workflows and procedures.
• Ability to provide simple, step-by-step technical assistance both verbally and in writing.
• Familiarity with online tools such as Zendesk, Google Calendar, web-based email, Slack, etc.
• Knowledge of basic hardware and mobile software debugging and experience in product support.

Soft Skill

• Ability to remain calm in emergencies and make appropriate decisions to handle unexpected exceptions.
• Strong problem-solving skills.
• Professional bilingual communication skills in Indonesian and English (speaking and writing).

Work Arrangement

• Placement: Revenue Tower, SCBD, South Jakarta
• Employment type: 12-month contract (extendable)
• Work setup: Hybrid
• Expected onboard: February/March 2026

Job Type: Contract
Contract length: 12 months

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