Lowongan Kerja Ticketing Operations Supervisor ITCAN Pte Ltd Terbaru di Jakarta

Info Terbaru Lowongan Kerja Ticketing Operations Supervisor Jakarta Oktober 2026 di ITCAN Pte Ltd. Salam Sejahtera bagi agan yang sedang berburu pekerjaan. Semoga tidak berhenti untuk mencari pekerjaan yang sesuai dengan kualifikasi Anda. Memang terkadang mencari pekerjaan yang sesuai sangatlah tidak mudah di tahun 2026 ini. Pada kesempatan ini admin akan memberikan info Lowongan Kerja Ticketing Operations Supervisor Jakarta Oktober 2026 di ITCAN Pte Ltd. Berikut ini info lebih rinci mengenai Lowongan Kerja Ticketing Operations Supervisor Jakarta Oktober 2026 ITCAN Pte Ltd.

Lowongan Kerja Ticketing Operations Supervisor Jakarta Oktober 2026 ITCAN Pte Ltd

Berikut ini adalah deskripsi kerja yang harus Anda penuhi untuk memenuhi Lowongan Kerja Ticketing Operations Supervisor Jakarta Oktober 2026 ITCAN Pte Ltd yang dibuka pada 23 April 2026 ini:

Job Summary

We are looking for an Archiving Command Center Lead to manage the daily operations of our Centralized Shared Services (CSS) archiving system. This role will supervise the Archiving Runner, ensure all archiving activities follow SOP and compliance standards, monitor SLA/KPI performance, handle user issues through a ticketing system, and coordinate with IT and internal stakeholders to ensure smooth archiving operations.

Key Responsibilities

1. Supervise Daily Archiving Operations

• Assign, prioritize, and monitor daily tasks for the Archiving Runner
• Ensure all archiving activities are carried out according to SOP and compliance requirements
• Conduct performance monitoring, coaching, and feedback sessions

2. SLA & KPI Monitoring

• Track and report SLA and KPI performance regularly
• Identify operational delays and bottlenecks and propose corrective actions
• Conduct SLA review meetings with stakeholders when required

3. Handle User Requests & Complaints

• Manage and monitor the ticketing system for user requests and issues
• Communicate updates and resolutions to users in a timely manner
• Escalate unresolved or critical issues to relevant parties

4. Process Improvement & Team Development

• Perform root cause analysis for recurring issues and service gaps
• Recommend and implement process improvements and best practices
• Provide training and development support to the Archiving Runner

5. Coordination with IT & Other Departments

• Coordinate with IT teams to resolve system-related issues (e-arsip/ERP/tools)
• Ensure archiving systems and related tools operate smoothly
• Align archiving shared services operations with business needs

6. Reporting & Compliance

• Maintain accurate records of archiving activities and daily operations
• Prepare reports related to productivity, efficiency, and SLA compliance
• Ensure compliance with data security, regulatory standards, and audit requirements

Requirements

• Bachelor’s Degree in Business Administration, Information Management, or related field
• Minimum 1–3 years of experience in archiving, records management, document control, warehouse/logistics operations, shared services, or similar roles
• Experience supervising teams and managing daily operations
• Good understanding of archiving processes, SOP, SLA, and KPI monitoring
• Familiarity with ticketing systems and user support handling
• Strong analytical and problem-solving skills
• Strong communication and stakeholder management skills
• Ability to collaborate with IT and cross-functional teams
• Experience using ERP systems, electronic archiving tools, or document management systems is an added advantage
• Knowledge of data security practices is a plus

Work Location: In person

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