Lowongan Kerja Customer Experience Management CEM Manager Karma Group Terbaru di Badung

Info Terbaru Lowongan Kerja Customer Experience Management CEM Manager Badung Februari 2026 di Karma Group. Selamat Siang untuk sobat yang sedang mencari pekerjaan. Semoga tidak berhenti untuk mencari pekerjaan yang sesuai dengan minat Anda. Memang kadang mencari pekerjaan yang pas sangatlah sulit di tahun 2026 ini. Pada kesempatan ini admin akan memberikan info Lowongan Kerja Customer Experience Management CEM Manager Badung Februari 2026 di Karma Group. Berikut ini informasi lebih rinci mengenai Lowongan Kerja Customer Experience Management CEM Manager Badung Februari 2026 Karma Group.

Lowongan Kerja Customer Experience Management CEM Manager Badung Februari 2026 Karma Group

Berikut ini adalah deskripsi kerja yang harus Anda penuhi untuk mengajukan lamaran Lowongan Kerja Customer Experience Management CEM Manager Badung Februari 2026 Karma Group yang dibuka pada bulan Februari 2026 ini:

Are you passionate about creating unforgettable guest experiences? Do you excel in turning customer interactions into lasting positive memories that encourage repeat visits and referrals? If so, we invite you to apply for the position of CEM Manager at Karma Group.

Key Responsibilities:

• Develop and implement customer experience strategies aligned with our business objectives.
• Lead and manage a team of customer experience agents, ensuring they deliver exceptional service.
• Analyze customer feedback to identify trends, pain points, and opportunities for improvement.
• Collaborate with various departments to ensure a seamless customer journey.
• Monitor and measure key performance indicators (KPIs) related to customer satisfaction and loyalty.
• Develop and implement guest recovery plans to address negative experiences promptly.
• Oversee the guest survey program, ensuring timely analysis and action on findings.
• Promote and manage the Karma Moments program, creating memorable guest experiences.
• Conduct regular guest satisfaction surveys and interviews to gather valuable insights.
• Manage online reputation by monitoring and responding to reviews effectively.
• Provide training and coaching to staff on delivering outstanding customer service.
• Stay updated on industry trends and best practices in customer experience management.

Qualifications:

• Very good level of English proficiency.
• Proven experience in customer service or guest relations.
• Excellent knowledge of customer service management methods and techniques.
• Strong communication and guest-facing skills.
• Advanced troubleshooting and multi-tasking abilities.
• Customer service orientation with a focus on exceeding guest expectations.
• BS degree in Business Administration or a related field.

If you are a dedicated customer experience professional with a passion for hospitality and a proven track record in managing guest relations, we would love to hear from you. Send your resume to recruitment@karmagroup.com. Only shortlisted candidates will be contacted.

Job Type: Full-time

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