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Lowongan Kerja Guest Service Agent ibis Terbaru di Semarang Agustus 2017

Info Loker Lowongan Kerja Guest Service Agent ibis
Posting 7 bulan yang lalu
Perusahaan ibis
Kota Semarang

Info Terbaru Lowongan Kerja Guest Service Agent Semarang Agustus 2017 di ibis. Selamat Siang buat sahabat yang sedang membutuhkan pekerjaan. Semoga tidak berhenti untuk mencari pekerjaan yang pas dengan kualifikasi Anda. Memang kadang mencari pekerjaan yang pas sangatlah tidak gampang di tahun 2017 ini. Pada kesempatan ini admin akan memberikan info Lowongan Kerja Guest Service Agent Semarang Agustus 2017 di ibis. Berikut ini info lebih lengkap mengenai Lowongan Kerja Guest Service Agent Semarang Agustus 2017 ibis.

Lowongan Kerja Guest Service Agent Semarang Agustus 2017 ibis

Berikut ini adalah kriteria yang harus Anda penuhi untuk memenuhi Lowongan Kerja Guest Service Agent Semarang Agustus 2017 ibis yang dibuka pada 7 bulan yang lalu ini:

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Hotel or Entity ibis Semarang Simpang Lima Managed hotel City SEMARANG State Java Country Indonesia Hotel Ibis Semarang - Simpang Lima, located in the Simpang Lima, the attractive and destination place in the city centre of Semarang
Discover the hotel Contract

Job Level
National under local employment status (or Foreigner already entitled to be recruited for this role) 12 Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information

Fixed-term contract:
Yes

Duration of fixed-term contract (in months):
12

Status
Full Time

Anticipated Start Date
20-12-2016 Contact BN Tapapati IGAN [email protected]
24/33000888

Skills
Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 1 to 2 years Languages essential Bahasa Indonesia (Primary tongue)
English (Working level) Essential and optional requirements Familiarity of REALTA system is an advantage
  • Excel
  • Word

Key tasks

Overview of duties
"• Registers guest reservations
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets by carrying out sales initiatives"
Main responsibilities
"The level of responsibility may vary according to the employee's next target qualification
in the Players multicompetence development programme (Qualified, Expert or Leader)"
Customer relations
"• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
• Has an impeccable attitude which conveys the image of the brand and hotel "
Professional techniques / Production
"• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
• Handles phone calls
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
• Handles reservations
• Prepares and serves snacks or breakfasts outside of the restaurant's opening hours."
Commercial / Sales
"• Promotes the range of services offered by the hotel to increase sales
• Applies and actively supports the hotel's pricing policy in order to increase REVPAR
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels."
Management and administration
"• Respects the procedures concerning invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors
• Prepares certain accountancy and statistical information for the Deputy or General Manager"
Hygiene / Personal safety / Environment
"• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel's security regulations (in case of fire etc)
• Ensures the safety of the people and property within the hotel

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